Password Reset Protection is a security feature that disables sensitive actions in your account for 24 hours after your password has been reset.
This feature is automatically activated after your password has been reset. Its primary purpose is to act as an additional layer of security in case your account has potentially been compromised by an attacker.
For instance, if your email account has been taken over by an attacker attempting to steal your crypto, a password reset will most likely be the first action that they perform to gain access to your Celsius account. This action will trigger a temporary hold in which sensitive account actions, such as withdrawing funds or changing withdrawal addresses, are disabled for 24 hours.
The 24-hour security lock will allow the legitimate account owner to detect the breach and alert Celsius who will then take the required steps to further secure the account.
If you suspect that your Celsius account might be compromised or notice any changes made without your input, please get in touch with our Customer Care Team who will then guide you through the process.
Although our call center is currently only open during specific hours, we have dedicated staff who are standing by 24/7 to handle security issues. If our call center is not operational at the time when you are reaching out, feel free to create a ticket and we will connect with you as soon as possible.