Account creation
KYC
- What is KYC? Why do I have to submit identification documents to verify my account?
- What information do you need in order to complete my KYC verification?
- Which documents can I use for KYC verification?
- Who is your KYC provider? Is it safe to submit my documentation?
- How long does verification take? What do I do if it takes longer than expected?
- Re-Submit Your Identity Verification
Crypto Basics
- Does Celsius support Binance Chain (BEP-2)?
- My transaction keeps running out of gas when transferring ETH/ERC20 token
- Some tokens and stablecoins have the same address. Is this a bug?
- I withdrew a coin to an external account but it hasn’t arrived yet
- I've made a wrong token / wrong address transfer
- I withdrew XLM/XRP to an exchange but it hasn’t arrived.