If you confirmed your withdrawal via email, there could be a couple of scenarios as to why your withdrawal is still in the “Pending” status.
- If your withdrawal was under $10,000, your transaction will remain on "Pending" until it is confirmed by the blockchain network of your coin. We can't influence the speed of the verification process, and if there's a lot of traffic at that moment, it will take some time for the transaction to get approved. Don't worry, that's normal. As soon as it is confirmed by the network, the coins will be visible on your wallet.
- If your withdrawal was over $10,000, it will remain on "Pending" until we approve it. We always do our best to approve large withdrawals as fast as possible, and we will contact you if any issues prevent us from approving them so that we can resolve those issues as fast as possible.
- In order to process transactions safely during this period, we are taking precautionary measures to ensure your coins are sent safely. As a result, the transaction may take longer than usual to process and we may request additional KYC verification before your withdrawal is sent out.