Skip to main content
Celsius Network Help Center home page
Submit a request
Sign in
  1. Celsius Network
  2. My Account

My Account

Manage your account, get familiar with our Security features and troubleshooting.

Manage My Account

  • Where can I find my IRS 1099-MISC report?
  • Why am I receiving two different 1099-MISC forms?
  • How can I change my email address?
  • Why is the app asking me to allow access to my device's location?
  • How do I export my transaction history as CSV?
  • I moved to a new place. How can I change the address for my account?

Security

  • Celsius Security Update - April 2021
  • What is Password Reset Protection?
  • How can I change my password?
  • Where can I find my account security overview?
  • What is the best way to protect my Celsius account?
  • Why is my withdrawal address locked? How can I change it?
See all 14 articles

Troubleshooting

  • Performance issues in the app
  • How do I change things within the app if something is wrong? Who do I contact?
  • My withdrawal has been pending for a few hours. Why is that?
  • The confirmation email did not arrive. What can I do?
  • No reply from the customer support team for more than 48h

Some of Celsius’ products and services are presently unavailable and, therefore, some content on this page may not be up to date at this time. As more fully explained in our Blog, Celsius and certain of its affiliates have filed voluntary petitions for Chapter 11 Bankruptcy relief to stabilize our business and implement a restructuring that aims to maximize value for all stakeholders. For general information, please visit this website.

Powered by Zendesk